Browse through our products by clicking on "Shop" link on the left side of the page. When you see an item you are interested in purchasing, simply click on the image or the underlined description. This will pull up the enlarged close-up, product detail and price of the item. Click on the "Add to Cart" button to add this item to your shopping cart. Click on the "View Cart" button to review your entire order. When you are ready to check-out, all on-line shopping transactions are handled through a secure connection.
Proceed through check-out as directed.

If you have any difficulties throughout the browsing or check-out process, please email us at customerservice@vivandingrid.com and we would be happy to assist you.

Any order placed after 1:00 pm Pacific Time will be processed on the following business day.

All CUSTOM monogram bag orders require 4-6 weeks for delivery.

All Sale items are considered FINAL SALE and cannot be returned.

UPS is currently the only shipping carrier that viv&ingrid uses. Please note that UPS Ground can take 5-7 business days for delivery. We are unable to ship to PO Boxes and military addresses (AFO or PPO boxes). We apologize for any inconvenience.

If you need your order sooner than our estimated 1-3 week delivery period, please select an expedited shipping option.

We are able to accept international orders, but if you encounter any problems placing your order on our website, please do not hesitate to contact us at customerservice@vivandingrid.com for assistance.

Please note: For international shipments, there may be duties and/or taxes imposed by the destination country upon delivery. viv&ingrid is not made aware of if and when these charges may occur and is not responsible for them.

Estimated Shipping Charges:

For faster shipping, add the follwing in addition to above charges:

3-day: $5 extra
2-day: $10 extra
Overnight: $25 extra

If you would like faster shipping, call us at 1-800-231-1878 or email us at customerservice@vivandingrid.com

We accept Visa, MasterCard and American Express credit cards only.

If you live in, or ship your order to California, we are required to charge you local tax on your purchase.

Your order will be filled as promptly as possible (please allow between 1 to 3 weeks for most orders). We will notify you as soon as possible of any delays.

You will receive an "Order Received" email upon placing your order. Next, you will receive an "Order Confirmation" email once your order has been processed and put into production (all orders placed after 1:00 pm Pacific Time will be processed on the following business day). Once we ship your order, you will receive an "Order Shipped" email.

Once the order has been shipped, we will send you a confirmation email. If you wish to check on the status of your order immediately, you can call us at 1-800-231-1878 from 9 a.m. - 5 p.m. PST, or email us at customerservice@vivandingrid.com.

To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, call 1-800-231-1878 to speak to one of our customer service representatives.

Click here to read viv&ingrid's return policy.

Click here to read viv&ingrid's exchange policy.

Click here to read viv&ingrid's repair policy.

Click here to read viv&ingrid's custom order policy.